This is rarely a driver issue. Try a different USB cable (if detachable), clean the USB port, or update your chipset drivers.
This article is for informational purposes. Genius is a trademark of KYE Systems Corp. All other trademarks are property of their respective owners. Genius Nx-7000 Driver
Yes. Many users report successful installation using Windows 10 compatibility mode. Always download the latest version from Genius. This is rarely a driver issue